Looking for the solution to your workflow management woes? We’ve got the answers. Follow these three simple steps to help your agency run better, faster, and smarter.
Audit your workflows
No matter the “it,” the ways it’s always been done isn’t necessarily the best way. Take a look at your current workflow practices and ask: “is this the best way?”. Pay attention to tasks you perform the most, such as:
- Data entry
- Certificate creation and distribution
- Document storage and organization
- Service call recording
Once you’re audited your workflows, train your staff to use the most efficient paths
Utilize time-saving tools
As you audit your workflows, see if you’re using the operative time-saving tools available to your management system. Essential elements include:
- Carrier downloads for daily, automatic updates to both personal and commercial policy information
- Integrated systems like accounting and email syncing, saving you from entering data twice or forgetting to add important information to your management system
- Customer portals allowing insured to access and update their policy information in real-time, saving you form acting as the middle-man
Read more on the benefits of a customer portal from IDR, ACT and AUGIE’s digital technology campaign
Establish workflows for each role and employee
One size does not fit all with workflows. Common tasks and best ways to access information vary by role and employee. Producers want to view and edit prospect profiles and track engagement. CSRs look for the fastest way to access current customer information and policy updates. Both have specific, but different, workflow needs.
Similarly, each employee has a different way of using your agency management system to get the same information. Here’s where personalized workflows come in. Elements like custom dashboard and tracking views and multiple paths for common actions give your staff the freedom to optimize their personal workflows. This simple bit of freedom helps your team work happier and better.
BONUS: Lean on your management system provider
No one knows more about your management system than your provider.As part of our mission to be a true partner, we at SIS work with our agencies to help them meet their needs. Click To Tweet
We provide both online and in-person targeted training and work side-by-side with our clients to make enhancements and updates to the Partner XE agency management system. And we connect our user community through Regional Learnings, encouraging agencies to share tips and tricks on how they maximize Partner XE in their agency.
Author: Sarah Deak
Sarah Deak has been contributing to the SIS team since 2013, covering topics like agency perpetuation, workflow improvements, data security, and marketing. She has a background in small business, working with organizations to improve their online presence and client engagement. Sarah also writes for the SIS newsletters and website, and counts herself lucky to hear from our many passionate, hard-working clients for our client stories. Her favorite part about working for SIS are the dedicated, service-minded people.